Privacy Policy

Introduction

DB DO BRASIL LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store or use our services.

By engaging with our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information to provide you with our products and services:

• Personal Information: Name, address, phone number, email address, and CPF when making purchases or requesting services.
• Transaction Information: Purchase history, payment method, products purchased, and delivery details.
• Project Information: Details about construction projects for which we provide materials and recommendations.
• Communication Records: Correspondence related to orders, quotes, and customer service interactions.
• Delivery Information: Addresses and access instructions for material deliveries.

How We Use Your Information

We use the collected information for the following purposes:

• To process sales transactions and issue invoices
• To provide product recommendations for your projects
• To arrange deliveries and coordinate logistics
• To communicate about orders and special offers
• To provide customer support and respond to inquiries
• To process returns and exchanges
• To manage credit accounts and payment terms
• To comply with legal and tax requirements
• To improve our products and services

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Customer data is stored securely and accessed only by authorized personnel.

Data Retention

We retain your information for the periods required by Brazilian tax and commercial regulations. Transaction records are maintained as required by tax authorities. Credit account information is retained while your account remains active and for any additional period required by law.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With delivery partners to fulfill your orders
• With payment processors to complete transactions
• With credit bureaus for credit account management (with consent)
• To comply with legal obligations or court orders
• To protect our rights, property, or safety

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Object to the processing of your personal data
• Request data portability
• Withdraw consent for marketing communications at any time
• File a complaint with the National Data Protection Authority (ANPD)

Marketing Communications

With your consent, we may send you information about new products, promotions, and special offers. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option in our communications.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy at our store and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us: